"Well, I have to transfer you to the DC billing department. Please hold."
This is what I heard shortly after I started trying to dispute a charge levied by Flexcar. This wouldn't be a complaint, except that to get to this operator, I had to navigate the phone tree of (877) Flexcar. "For billing questions, please press '5'." I pressed 5. "For Washington, DC, please press '3'." I pressed 3. Well, silly me, I assumed that that would transfer me to the Washington DC billing department.
Why even bother with a phone tree, if I will have to ask to transfer to the same department that I originally requested through the multiple-choice phone maze?
Well, they eventually transferred me to the voice mail of the lady who handles the billing for Chicago, Illinois and Washington, DC, so maybe possibly someday she'll call or email back something. Of course, my luck will probably stipulate that she has already went on Thanksgiving holiday, and no one will look at this until December.